(Collecting Personal Information)
Finkelstein Hickmott, understand that you value your privacy and wish to have your personal information kept secure. For these reasons, we place a high priority on the security of the personal information we hold. We have developed this policy to inform you of how we manage your personal information and maintain its integrity and security.
We are bound by the Privacy Act 1988 and must comply with the Australian Privacy Principles. You can find more information about the Privacy Act and the Australian Privacy Principles at the Office of the Australian Information Commissioner’s website at: www.oaic.gov.au.
While we believe in keeping your personal information highly secure, we also believe that you have the right to be informed about how we deal with that information so if, on reading this policy, you are unclear on any of the matters or simply want more information, please contact us by using the contact details provided below.
Collecting Personal Information
We aim to collect personal information only if it is reasonably necessary to provide the service, product or information you have requested from us.
In general you can assume that we collect and hold the following personal information:
- Name
- Address
- Email address
- Telephone and Fax number
How we collect Personal Information
Unless it is unreasonable or impracticable to do so, we collect your personal information from you directly. However in some cases we may collect information from a third party. At the time of collection, or as soon as practicable after we have collected it, we will take reasonable steps to notify you of the collection and of any matters relevant to the collection.
Naturally we collect and hold a broad range of personal information gathered during the course of providing our products or services. However as stated above, we strive to ensure that we collect and hold only that personal information which is relevant and necessary to your dealings with us.
Purposes of Collection
We collect and hold your personal information primarily to assist in preparation of income tax returns and financial statements or if it is reasonable to expect that we would use or disclose your personal information for purposes which are related to your primary purpose.
We may also use your personal information:
- To send newsletters to you;
- To invite you to seminars or events hosted by Finkelstein Hickmott Pty Ltd
- To inform you of products that can be purchased from Finkelstein Hickmott Pty Ltd
- To inform you of developments at Finkelstein Hickmott Pty Ltd and other services that we can provide.
We may disclose your personal information to the following third parties:
- IT technicians who may need access when providing on-site support (although it is our practice for them to work under the supervision of one of our own staff);
- File storage service providers.
We are not likely to disclose information to overseas recipients and would only do so in accordance with legal requirements.
We will not otherwise disclose information about you unless the disclosure:
- Is required by law;
- Is authorised by law; or
- You have consented to our disclosing the information about you.
Personal Information Quality
We aim to ensure that your personal information is accurate, complete and up to date. To assist us in this, you need to provide true, accurate, current and complete information about yourself as requested and properly update the information to us to keep it true, accurate, current and complete.
If you believe that the information is inaccurate or incomplete, please contact us and we will use all reasonable efforts to correct the information.
In the event that we do not believe the information to be incorrect, we will take reasonable steps to add a statement to the information claiming that you believe the information is inaccurate, incomplete, out of date, misleading or irrelevant.
Securing Your Personal Information
We are committed to keeping your information secure and will take reasonable steps to protect the personal information we hold from misuse, loss and unauthorised access, modification or disclosure.
We will also take reasonable steps to destroy or permanently de-identify personal information if it is no longer needed.
Accessing and Correcting Your Personal Information
You may request access to, or correction of, personal information that we hold about you. We will give you access to, or correct, your personal information unless there is a lawful reason for refusing your request for access or correction. If we refuse your request, we will give you a written notice explaining our reasons for that refusal and how you may complain about that refusal.
Changes to this Statement
This Privacy Policy is not a static document, we may make changes to this Privacy Policy from time to time for any reason. We will publish the updated Privacy Policy incorporating those changes on our website.
Complaints
If you have a complaint about our collection, use or disclosure of your personal information, or you wish to make a complaint about a breach of the Australian Privacy Principles, please contact our Privacy Officer at the details set out below.
Please set out details of your complaint and your contact details. Our Privacy Officer will contact you to acknowledge your request and ask for any other applicable information. Our Privacy Officer will then investigate the issue and advise you in writing of the outcome.
You can also make a complaint to the Office of the Australian Information Commissioner. Further information is available at www.oaic.gov.au
Contacting Us
If you would like further information regarding this Privacy Policy, if you have concerns about the information that we currently hold about you, including how we use or disclose that information, or any other aspect of this Privacy Policy, please contact the Privacy Officer at:
Telephone: (08) 9321 3369
Email: pcooper@finkhick.com.au
Post: Finkelstein Hickmott Pty Ltd
PO Box 111
West Perth WA 6872